Privacy Policy
Last updated: January 20, 2025
1. Information We Collect
We collect information that you provide directly to us, including:
- Account information (name, email, company name)
- Brand information (brand names, competitors, target keywords)
- Usage data (queries, analysis results, dashboard interactions)
- Payment information (processed securely through Stripe)
- Communication data (support tickets, feedback, emails)
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our Service
- Process transactions and send related information
- Send technical notices, updates, and support messages
- Respond to your comments and questions
- Analyze usage patterns to improve user experience
- Detect, prevent, and address technical issues
- Comply with legal obligations
3. Data Storage and Security
We take data security seriously and implement industry-standard measures:
- All data is encrypted in transit using TLS 1.3
- Data at rest is encrypted using AES-256 encryption
- Database access is restricted with Row Level Security (RLS)
- Regular security audits and penetration testing
- SOC 2 Type II compliant infrastructure (Vercel + Supabase)
- Multi-factor authentication available for all accounts
4. Third-Party Services
We use trusted third-party services to operate our platform:
- Vercel: Hosting and deployment infrastructure
- Supabase: Database and authentication services
- Stripe: Payment processing (PCI DSS compliant)
- Google, OpenAI, Anthropic, Perplexity, Meta AI, Microsoft Copilot, xAI, DeepSeek: AI analysis services
These services have their own privacy policies and security measures. We carefully vet all third-party providers to ensure they meet our security standards.
5. Cookies and Tracking
We use cookies and similar tracking technologies to:
- Maintain your session and keep you logged in
- Remember your preferences and settings
- Analyze usage patterns and improve our Service
- Provide personalized content and recommendations
You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of the Service.
6. Your Rights (GDPR & CCPA)
You have the following rights regarding your personal data:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate data
- Deletion: Request deletion of your data (with exceptions)
- Portability: Export your data in a machine-readable format
- Opt-out: Unsubscribe from marketing communications
- Object: Object to certain data processing activities
To exercise these rights, contact us at ask@citerra.ai
7. Data Retention
We retain your personal data for as long as necessary to provide the Service and fulfill the purposes outlined in this Privacy Policy. When you delete your account, we will delete or anonymize your personal data within 30 days, except where we are required to retain it for legal or regulatory purposes.
8. Children's Privacy
Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us immediately.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.
10. Changes to Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
ask@citerra.ai