Terms of Service
Last updated: February, 2026
1. Acceptance of Terms
By accessing and using Citerra.ai ("the Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to these Terms of Service, please do not use the Service.
2. Description of Service
Citerra.ai provides AI visibility tracking and optimization services, including but not limited to:
- Monitoring brand mentions across AI search engines
- Analytics and reporting on AI visibility metrics
- Competitor intelligence and benchmarking
- Automated recommendations for optimization
- Citation and source tracking
3. User Accounts and Responsibilities
To use the Service, you must create an account. You agree to:
- Provide accurate, current, and complete information
- Maintain the security of your password and account
- Notify us immediately of any unauthorized use
- Be responsible for all activities under your account
- Not share your account credentials with others
4. Subscription and Billing
a) Services and Subscription Plans
We offer monthly and yearly subscription options, and other tailored services. Fees and features are detailed on our website and or by quote and may be updated with prior notice. Continued use after such changes constitutes acceptance.
b) Payments
Payments are securely processed via STRIPE. By subscribing, you authorize us to charge your selected payment method.
c) Currency
Prices are quoted in United States Dollars (USD) and is inclusive of tax, unless quoted otherwise.
d) Refunds
Due to the nature of our products and services, we do not provide refunds. Subscriptions can be cancelled anytime, and charges stop after cancellation.
e) Payment Terms
If you purchase a Service, then these payment terms apply to your purchase and you agree to them.
i. Charges
If there is a charge associated with a portion of the Services, you agree to pay that charge in the currency specified. The price stated for the Services excludes all applicable taxes and currency exchange settlements, unless stated otherwise. All prices for Citerra.ai paid products are inclusive of applicable taxes, unless otherwise stated. You are solely responsible for paying such taxes or other charges. You are responsible for ensuring that this address is up to date and accurate. We may suspend or cancel the Services if we do not receive an on time, full payment from you. Suspension or cancellation of the Services for non-payment could result in a loss of access to and use of your account and its content. Connecting to the Internet via a corporate or other private network that masks your location may cause charges to be different from those displayed for your actual location. Depending on your location, some transactions might require foreign currency conversion or be processed in another country. Your bank might charge you additional fees for those services when you use a debit or credit card. Please contact your bank for details.
ii. Your Billing Account
To pay the charges for a Service, you will be asked to provide a payment method at the time you sign up for that Service. For all Services, you can access and change your billing information and payment method by signing into your account portal. Additionally, you agree to permit Citerra.ai to use any updated account information regarding your selected payment method provided by your issuing bank or the applicable payment network. You agree to promptly update your account and other information, including your email address and payment method details, so we can complete your transactions and contact you as needed in connection with your transactions. Changes made to your billing account will not affect charges we submit to your billing account before we could reasonably act on your changes to your billing account.
iii. Billing
By providing Citerra.ai with a payment method, you (i) represent that you are authorized to use the payment method you provided and that any payment information you provide is true and accurate; (ii) authorize Citerra.ai to charge you for the Services or available content using your payment method; and (iii) authorize Citerra.ai to charge you for any paid feature of the Services you choose to sign up for or use while these Terms are in force. We may bill you (a) in advance; (b) at the time of purchase; (c) shortly after purchase or (d) on a recurring basis for subscription Services. Also, we may charge you up to the amount you have approved, and we will notify you in advance of any change in the amount to be charged for recurring subscription Services. We may bill you at the same time for more than one of your prior billing periods for amounts that haven't previously been processed.
iv. Recurring Payments
When you purchase the Services on a subscription basis (e.g., monthly or annually), you agree that you are authorizing recurring payments, and payments will be made to Citerra.ai by the method and at the recurring intervals you have agreed to, until the subscription for that Service is terminated by you or by Citerra.ai. You must cancel your Services before the next billing date to stop being charged to continue your Services. We will provide you with instructions on how you may cancel the Services. By authorising recurring payments, you are authorising Citerra.ai to process such payments as either electronic debits or fund transfers, or as electronic drafts from your designated account (for Automated Clearing House or similar payments), or as charges to your designated account (for credit card or similar payments) (collectively, "Electronic Payments"). Subscription fees are generally charged in advance of the applicable subscription period. If any payment is returned unpaid or if any credit card or similar transaction is rejected or denied, Citerra.ai or its service providers reserve the right to collect any applicable return item, rejection or insufficient funds fee and process any such payment as an Electronic Payment.
v. Online Statement and Errors
For all Services, Citerra.ai will provide you with an online billing statement on the your account platform, where you can view and print your statement. If we make an error on your bill, you must tell us within 90-days after the error first appears on your bill. We will then promptly investigate the charge. If you do not tell us within that time, you release us from all liability and claims of loss resulting from the error and we won't be required to correct the error or provide a refund, unless otherwise required by law. If Citerra.ai has identified a billing error, we will correct that error within 90 days. This policy does not affect any statutory rights that may apply.
vi. Refund Policy
Unless otherwise provided by law or the terms of a particular Service offer, all purchases are final and non-refundable. If you believe that Citerra.ai has charged you in error, you must contact us within 90 days of such charge. No refunds will be given for any charges more than 90 days old, unless otherwise required by law. We reserve the right to issue refunds or credits at our sole discretion unless otherwise required by law. If we issue a refund or credit, we are under no obligation to issue the same or similar refund in the future. This refund policy does not affect any statutory rights that may apply. If you live in Taiwan or Israel, please note that according to the Consumer Protection Act and its relevant regulations, all purchases pertaining to digital content provided via intangible form and/or on-line services are final and non-refundable when such content or service has been provided online. You are not entitled to claim any cooling off period or any refund.
vii. Cancelling the Services
You may cancel a Service at any time, with or without cause. Cancelling paid Services stops future charges to continue the Service. To cancel a Service and request a refund, if you are entitled to one, visit the Citerra.ai account management website. You should refer back to the offer describing the Services as (i) you may not receive a refund at the time of cancellation; (ii) you may be obliged to pay cancellation charges; (iii) you may be obliged to pay all charges made to your billing account for the Services before the date of cancellation; and (iv) you may lose access to and use of your account when you cancel the Services; or, if you live in Taiwan or Israel, (v) you may receive a refund in the amount equal to the unused fees you paid for a Service calculated at the time of cancellation. Please contact a Citerra.ai to obtain a refund if you are eligible for it. We will process your Data as described. If you cancel, your access to the Services ends at the end of your current Service period or, if we bill your account on a periodic basis, at the end of the period in which you cancelled. If you initiate a chargeback or reversal with your bank for your payment of Services, we will deem you to have cancelled as of the date that the original payment was made, and you authorise us to immediately cancel your service and/or revoke any content that was provided to you in exchange for such payment.
viii. Trial-Period Offers
If you are taking part in any trial-period offer, you are required to cancel the trial Service(s) within the timeframe communicated to you when you accepted the offer in order to avoid being charged to continue the Service(s) at the end of the trial period.
ix. Promotional Offers
From time to time, Citerra.ai may offer Services for free for a trial period. Citerra.ai reserves the right to charge you for such Services (at the normal rate) if Citerra.ai determines (in its reasonable discretion) that you are abusing the terms of the offer.
x. Price Changes
We may change the price of the Services at any time and if you have a recurring purchase, we will notify you by email, or other reasonable manner, at least 15 days before the price change. If you do not agree to the price change, you must cancel and stop using the Services before the price change takes effect. If there is a fixed term and price for your Service offer, that price will remain in force for the fixed term.
xi. Payments to You
If we owe you a payment, then you agree to timely and accurately provide us with any information we need to get that payment to you. Subject to applicable law, you are responsible for any taxes and charges you may incur as a result of this payment to you. You must also comply with any other conditions we place on your right to any payment. If you receive a payment in error, we may reverse or require return of the payment. You agree to cooperate with us in our efforts to do this. We may also reduce the payment to you without notice to adjust it for any previous over-payment.
xii. Gift Cards
Redemption and use of gift cards are governed by this terms and conditions agreement.
5. Intellectual Property
The Service and its original content, features, and functionality are owned by Citerra.ai and related entities, and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of our Service without our express written permission.
6. Data Usage and Privacy
Your use of the Service is also governed by our Privacy Policy. We collect and use data as described in our Privacy Policy to provide and improve the Service. You retain all rights to your brand data and content submitted to the Service.
7. Disclaimer of Warranties
EXCEPT AS WARRANTED IN A SEPARATE AGREEMENT, CITERRA.AI AND ITS RESPECTIVE PARENT AND SISTER ENTITIES, PARTNERS, AGENTS, EMPLOYEES AND SUPPLIERS PROVIDE THE SERVICES (INCLUDING THE CONTENT, APPS AND APIS, AND CONSULTING SERVICES) "AS IS," "WITH ALL FAULTS" AND "AS AVAILABLE." YOU BEAR THE RISK OF USING IT. WE PROVIDE NO WARRANTIES, GUARANTEES OR CONDITIONS, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. YOU MAY HAVE ADDITIONAL RIGHTS UNDER YOUR LOCAL LAWS WHICH THIS AGREEMENT CANNOT CHANGE. THESE DISCLAIMERS WILL APPLY TO THE FULLEST EXTENT PERMITTED UNDER APPLICABLE LAW, INCLUDING APPLICATION TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.
Third party content and materials
CITERRA.AI DOES NOT CONTROL, REVIEW, REVISE, ENDORSE, OR ACCEPT RESPONSIBILITY FOR ANY THIRD-PARTY CONTENT, INFORMATION, MESSAGES, MATERIALS, PROJECTS ACCESSIBLE FROM OR LINKED THROUGH THE SERVICES, AND, EXCEPT AS WARRANTED IN A SEPARATE AGREEMENT, CITERRA.AI MAKES NO REPRESENTATIONS OR WARRANTIES WHATSOEVER ABOUT AND SHALL NOT BE RESPONSIBLE FOR ANY OF THE FOREGOING. ANY DEALINGS YOU MAY HAVE WITH SUCH THIRD PARTIES ARE AT YOUR OWN RISK.
8. Defense of claims and Indemnification
a) Indemnification
You agree to indemnify and hold harmless Citerra.ai and its related parent and sister entities, owners, partners, agents, employees and suppliers from any claims or damages arising from your use of the Website and Services.
b) Limitations
Our obligations will not apply to a claim or award based on: (1) Customer Data, Non-Citerra.ai Product, modifications you make to the Platform, Data, Products and Services, or materials you provide or make available as part of using the Website and Services; (2) your combination of the Website Data and Services with, or damages based upon the value of, a Non-Citerra.ai Product, data or business process; (3) your use of a Citerra.ai trademark without our express written consent, or your use of the Website, Data and Services after we notify you to stop due to a third-party claim; or (4) your redistribution of the Website, Data and Services to, or use for the benefit of, any unaffiliated third party.
9. Limitation of liability
Limitation
The aggregate liability of each party under this Agreement is limited to direct damages up to One United States dollar ($1.00 USD).
EXCLUSION
NEITHER PARTY, NOR ITS SUPPLIERS WILL BE LIABLE FOR LOSS OF REVENUE, LOST PROFITS, OR INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, EVEN IF THE PARTY KNEW THEY WERE POSSIBLE.
To the maximum extent permitted by law, Citerra.ai and its related entities, agents, employees, partners and suppliers shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from your use of the Website, Data and Services.
10. Termination
We may terminate or suspend your account and access to the Service immediately, without prior notice or liability, for any reason, including breach of these Terms. Upon termination, your right to use the Service will immediately cease.
11. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of New South Wales, Australia, without regard to its conflict of law provisions.
12. Changes to Terms
We reserve the right to modify or replace these Terms at any time. We will provide notice of any material changes by posting the new Terms on this page and updating the "Last updated" date. Your continued use of the Service after such changes constitutes acceptance of the new Terms.
13. Contact Information
If you have any questions about these Terms, please contact us at:
ask@citerra.ai