Question 1

What are your pricing plans?

Accepted Answer

We offer flexible pricing plans based on your needs: Starter ($99/month) - Track 1 brand across 2 AI engines with 100 analysis runs, 15 prompts, and 3 competitors per brand. Pro ($399/month) - Track up to 4 brands across 5 AI engines with 250 analysis runs, 40 prompts, 5 competitors per brand, and Google Analytics/Ads integration. Business ($799/month) - Track up to 15 brands across all 8 AI engines with 400 analysis runs, 150 prompts, role-based access, and enterprise security. Enterprise (Custom) - Unlimited everything with full API access, SSO/SAML, custom integrations, and dedicated account management. All paid plans include a 7-day free trial.

Question 2

How can I get support?

Accepted Answer

We offer multiple support channels: Email support at ask@citerra.ai, 24/7 AI Agent Support available on all plans, comprehensive documentation with guides and tutorials, Priority email support with 24-hour SLA on Pro plans, Priority phone + email support with 12-hour SLA on Business plans, and Custom support SLA for Enterprise plans.

Question 3

Do you offer a free trial?

Accepted Answer

Yes! All paid plans include a 7-day free trial with full access to plan features. No credit card required to start your trial.

Question 4

Can I change my plan anytime?

Accepted Answer

Yes. You can upgrade or downgrade your plan at any time from your Settings > Billing page. Changes take effect immediately and we'll prorate any unused time on your current plan.

Question 5

Can I cancel anytime?

Accepted Answer

Yes, you can cancel your subscription anytime from Settings > Billing. You'll retain access until the end of your billing period. No cancellation fees or penalties.

Question 6

Do you offer annual pricing discounts?

Accepted Answer

Yes. Contact our sales team at sales@citerra.ai for annual pricing options and volume discounts. Enterprise customers can negotiate custom billing cycles and payment terms.

Pricing & Support

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